About Us

Our team consists of some of the highest quality specialized technicians and experts in the world.

We are Entrepreneurs. Co-Owners. Partners.

IT Service Alliance (ITSA) is a trusted provider of enterprise IT services, specializing in the management, modernization, and support of mission-critical infrastructure for mid-market and Fortune 500 organizations.

Through our family of companies, we deliver end-to-end expertise spanning mainframe, midrange, open systems, and industrial automation.

What sets us apart is our commitment to reliability and depth of experience:

At ITSA, our role is to help organizations protect, optimize, and modernize their environments while ensuring continuity, compliance, and cost efficiency.

Our Mission

To Service Mission-Critical IT Environments and Partner for Modernization

Our Vision

To be the most trusted partner for enterprises navigating the balance between sustaining mission-critical systems and embracing modern technologies – delivering reliability, security, and innovation that enable our customers to thrive in a rapidly evolving IT world.

Meet Our Management Team

Graeme Hewett

Co-Founder and CEO

Nadim Muzayyin

Co-Founder and President

Mamie Sheen

Senior Vice President of Strategic Alliances

Lindsay Carpenter

Senior Vice President of Finance

Don Doctor

Board Advisor

Our Companies

Founded in 1982, BCL is a trusted leader in IBM mainframe system support, software administration and managed hosting.

Founded in 1986, PARSEC Group is a premier provider of critical infrastructure and operating system managed services.

Founded in 1992, Salem Automation is a trusted provider of IT infrastructure and industrial automation solutions specializing in OpenVMS engineering, database administration, and mission-critical modernization.

Multi-Value Central’s focus: