About Us

Our team consists of some of the highest quality specialized technicians and experts in the world.

We are Entrepreneurs. Co-Owners. Partners.

IT Service Alliance (ITSA) is a trusted provider of enterprise IT services, specializing in the management, modernization, and support of legacy and mission-critical infrastructure for mid-market and Fortune 500 organizations.

Through our family of companies, we deliver end-to-end expertise spanning mainframe, midrange, open systems, and industrial automation.

What sets us apart is our commitment to reliability and depth of experience:

At ITSA, we understand that legacy doesn’t mean outdated—it means mission-critical. Our role is to help organizations protect, optimize, and modernize their environments while ensuring continuity, compliance, and cost efficiency.

Our Mission

To Service Legacy IT Environments and Partner for Modernization

Our Vision

To be the most trusted partner for enterprises navigating the balance between sustaining mission-critical legacy systems and embracing modern technologies – delivering reliability, security, and innovation that enable our customers to thrive in a rapidly evolving IT world.

Meet Our Management Team

Graeme Hewett

Co-Founder and CEO

Nadim Muzayyin

Co-Founder and President

Mamie Sheen

Senior Vice President of Strategic Alliances

Lindsay Carpenter

Senior Vice President of Finance

Don Doctor

Board Advisor

Our Companies

Founded in 1982, BCL is a trusted leader in IBM mainframe system support, software administration and managed hosting.
Founded in 1986, PARSEC is a premier provider of critical infrastructure and operating system managed services.
Founded in 1992, Salem Automation is a trusted provider of IT infrastructure and industrial automation solutions specializing in OpenVMS engineering, database administration, and legacy modernization.
Multi-Value Central’s focus: